Submetering Resources - Utility Billing Systems | Multifamily Utility Company

Contact Our Sales Department

Email | (800) 266-0968

50-1000 Units

Jana Jardine
New Accounts Manager
Email | (619) 786-1708

1000+ Units

Ryan Hemphill
Director of Major Accounts, Northern US
Email | (770) 401-6387

Dawn Bennet
Director of Major Accounts, Southern US
Email | (678) 656-1551

Scott Rawley
Regional Sales Manager, West
Email | (714) 457-8870

Scott McBroom
Regional Sales Manager, Plains
Email | (515) 778-1933

Trisha Weise
Regional Sales Manager, Midwest
Email | (765) 532-0803

Maria Robertson
Regional Sales Manager, Texas
Email | (281) 309-1770

Brian Burris
Regional Sales Manager,
Southeast
Email | (404) 931-2259

Kate Forsyth
Regional Sales Manager, Mid-Atlantic
Email | (585) 448-2420

Dent Law
National Sales Manager, Manufactured Housing
Email | (706) 238-0748

Hawaii

Tyler Law
Hawaii General Manager
Email | (808) 664-0444

 

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Plano, TX

Supply Timeline & Phased Installation Process

Here is a brief description of how we typically supply equipment for each project. You will see the following phases outlined on our proposals with the equipment described itemized in each phase.

Phase 1 – Couplings and Flow Tubes

These are spacer tubes that get installed during the rough-in plumbing stage in place of the meters. The reason for this is that meters cannot be installed until the system has been flushed and pressure tested: this process will ruin them. The flow tubes are the exact length of the meters and simply act as placeholders until the meters can be installed. This is the least expensive and usually the longest phase of the project. We can supply these as early as you would like, and they will typically stay installed until the building is close to completion.

Phase 2 – Meters and Transmitters

Once the system has been flushed and pressure tested we will supply you with the Meter/Transmitter sets for the project plumber to install. Flow tubes will be removed and replaced with a Meter set. Each Meter/Transmitter set is a meter with a transmitter connected and strapped to it. Each meter has a wire coming out of the head called a “pulse wire.” As the meter counts it sends a pulse through that wire to say “I counted.” A transmitter gets connected to that wire to receive those meters counts. The transmitter then sends that information wirelessly to the central electronics. The transmitters will be pre-wired and strapped to the meter. The whole system will be pre-configured upon shipment. The plumber will not have to worry about any of the electronics. They will simply install the Meter/Transmitter sets like they would any other meter.

Phase 3 – Central Electronics

Usually, around or just after TCO, one of our technicians will come out to install the Central Data Collector (the brains of the system), and signal boosters. The Central Data Collector requires access to a standard wall power outlet and an active Ethernet connection. We recommend that this is installed somewhere on the base floor of residential units, that has little to no resident access (i.e. COM Room, IDF Closet). The signal boosters will get installed on every other floor of the building. We recommend that these also get installed in a COM or IDF room. Signal boosters also require a standard wall power outlet. The way the system works is that the transmitters send the meter counts wirelessly to the Central Data Collector, which collects and stores the data, and then pushes it to the web for online meter reading. The signal boosters simply help to create a strong signal throughout the building so that the transmitters can make it to the Central Data Collector.

Billing Services

Multifamily Utility Company is a top utility billing company in the country, providing great customer service and our own in-house collections team. We offer a large discount if we are chosen as the billing provider. You will see the price break-down in your Product Quote. In addition you will see the service fee and more details on how our billing portal works. We are happy to provide our technical expertise for the supply and installation of equipment with no obligation to use our billing services. 

Pricing Options

  • Option 1 pricing offers a discount on the equipment supplied when a billing services contract is entered into. This is an incentive program that we offer for our billing services. I mentioned above that we do not require the use of our billing services in order to supply equipment. We do, however, choose to incentivize them this way.
  • Option 2 pricing is our standard equipment pricing. This includes having us supplying and installing the equipment (not the meters themselves) as outlined in our proposal, but does not require a billing services contract.

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NATIONAL UTILITY BILLING SERVICES

Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

CORPORATE HEADQUARTERS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968

Resident Services
P.O. Box 86229
San Diego, CA 92138-6229

ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
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CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820

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