North Carolina

Multifamily Utility Company is a national submetering and billing company that provides utility submetering solutions throughout the USA. At Multifamily Utility we are committed to being the best in the industry. Property owners, management, staff and residents are free to contact us at anytime with any questions or concerns they may have. By offering a wide range of products and services in utility submetering, utility management and utility conservation, we are able to provide all of our clients with results that endure. Request a quote, or call us today at 800.266.0968 to get more information on what we can do for you and your property!

North Carolina Legal Info

Utility billing using a master metering (RUBS) system is not allowed in North Carolina. The residential rental units must have a separate sub meter that measures the actual utility usage of the residents. This is true for water, sewer, electricity and natural gas billing systems implemented by the rental unit owner or his/her agents. A maximum administration fee of $3.75 per month could be applied for water billing, if it is approved by the Utilities Commission.

Disclaimer

Billing Service Providers are required to apply and be approved for licenses from a regulatory agency prior to starting the servicing of the client’s billing accounts. This requirement applies to several different areas of the USA. The license has to remain current and valid while doing business in these regions. The information on this page is deemed to be accurate but updates may occur at any time. Please Contact Multifamily Utility Company with your specific questions about your area of service.

North Carolina Submetering

The state of North Carolina requires each individual dwelling unit to have individual electric service with a separate electric meter and, if it has natural gas, individual natural gas service with a separate natural gas meter, which service and meters shall be in the name of the tenant or other occupant of said apartment or other dwelling unit. No electric supplier or natural gas supplier, whether regulated public utility or municipal corporation or electric membership corporation supplying said utility service, shall connect any residential building for electric service or natural gas service through a master meter. Multifamily Utility is one of the leading submetering and billing companies in the state of North Carolina. We help property owners, managers and developers all over the state promote conservation through the use of submetering systems. Our innovative products are perfect for student housing, military housing, commercial properties, marinas, apartment buildings, mobile homes and condominiums. Every new submetering system we install is code compliant and can work with either new construction projects or for replacement projects. At Multifamily Utility we sell, install, read and service non-proprietary meter systems from leading manufactures such as Wellspring, IMS, Hexagram, American Meter, Master Meter, Elster and Norgas. By working with these industry leading manufacturers we are able to design submetering systems for any situation. At Multifamily Utility we handle everything so you don’t have to. Once you make the decision to submeter your properties we will send out one of our highly trained technicians to do a complete property analysis. During the analysis we will find out what your goals are so we can help you better determine the best equipment for your project. Once we know what you need we will go to work designing a system just for you. From system design, to installation, to maintenance and ongoing service, we will do it all. At Multifamily Utility we understand the importance of keeping your tenants happy. That’s why we will send out notices to all tenants informing them of the upcoming installation. Doing this will help make the transition process as smooth as possible. Once your new submetering system has been installed we will upload all resident information into our billing system. From this point on all meter information will be sent to the Multifamily Utility headquarters via wireless transmitters and receivers. Once the meter information is received our state of the art billing system will process it and create individual bills for each resident at the property. We also collect all payments and send out a reimbursement check to the owner, manager, association manager or other persons in charge of receiving payments once a month. Submetering is just one of the many services we offer. To help you meet all of your property needs we also offer other services such as Customized Ratio Utility Billing Systems, Billing & Collections, Meter Maintenance & Compliance, Resident Expense Management and Utility Expense Management.