Massachusetts - Multifamily Utility Company


State Population

50-75 Gallons/Day

Per Person Water Consumption

209 Million BTUs

Energy Consumption


Multifamily Utility is one of the leading utility submetering and billing companies in the state of Massachusetts. Multifamily Utility can help you find the best equipment for your project. We work with some of the leading manufacturers in the industry including Triacta, Inovonics, IMS, Norgas, Hexagram, Neptune and Master Meter just to name a few. As water costs continue to rise property owners continue to look for better ways to encourage conservation. Submetering has proven to be one of the best ways to do just that. Other benefits of using submeters include quicker detection of leaks, less administrative work, improved property value and increased cash flow. At Multifamily Utility we focus on delivering innovative water products that help property developers, managers and owners meet all of their property needs. We specialize in submetering and allocation of water, gas and electric utilities for may different property types. We can design, install, maintain and provide ongoing service of submetering systems for mobile homes, apartment buildings, new construction, multifamily homes, condominiums, commercial properties and military housing. We also offer customized Ratio Utility Billing Systems (RUBS) for properties where space is an issue. Ratio Utility Billing Systems are very similar to submetering systems in that they encourage conservation and can be used for all utilities. When properly installed a customized Ratio Utility Billing System can help your property decrease consumption by as much as 40%. Other services we offer include Utility Expense Management, Billing & Collections and Meter Maintenance & Compliance. We basically do everything so you don’t have to. There are several regulations pertaining to submetering in Massachusetts as well as RUBS billing in Massachusetts. Request a quote, or call us today at 800.266.0968 to get more information on what we can do for you and your property!

Massachusetts Legal Info

According to the Massachusetts General Laws Chapter 186 Section 22, A landlord may cause to be installed by a plumber licensed in the commonwealth, at the expense of such landlord, submetering equipment in the landlord’s building to measure the quantity of water provided for the exclusive use of each dwelling unit, provided that such equipment meets the standards of accuracy and testing of the American Water Works Association or a similar accredited association; and provided further, that a sub-meter is installed for each dwelling unit in the building and for the common areas of the building, so that all water used in a building is measured by both a primary meter and a sub-meter. The practice of utility billing for natural gas, trash and electricity is prohibited in the state of Massachusetts. The only billing practice that is allowed is billing for water using a submetering system. The property manager is not allowed to charge any fees.


Billing Service Providers are required to apply and be approved for licenses from a regulatory agency prior to starting the servicing of the client’s billing accounts. This requirement applies to several different areas of the USA. The license has to remain current and valid while doing business in these regions. The information on this page is deemed to be accurate but updates may occur at any time. Please Contact Multifamily Utility Company with your specific questions about your area of service.

Massachusetts Submetering

Our knowledgeable staff has over 20 years of experience and will make sure your system meets the standards of accuracy and testing set forth by the American Water Works Association and the state of Massachusetts. To help make the transition process as quick and easy as possible we will send out notices to all residents informing them of the new systems scheduled to be installed. If you have any questions or concerns our team of friendly customer service agents will be available to help you. We take every inquiry seriously and will make sure it is responded to and resolved in a timely and professional manner. By offering a wide range of products and services in utility submetering, utility management and utility conservation, we are able to provide all of our clients with results that endure.
national submetering and billing


Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968

Resident Services
P.O. Box 86229
San Diego, CA 92138-6229

Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968

Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820


Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE