Account Management
Our account management utility experts utilize real time reporting to monitor community performance and provide customized solutions.
Software Integration & Payment Processing
We integrate with most property management software programs for on-site utility collection and automated invoice processing and payments.
Payment Processing & Collections
Multifamily Utility Company offers bilingual customer service during extended business hours. In addition to resident payment processing, our internal collections team takes all possible measures to recover resident bills.
Ratio Utility Billing Systems (RUBS)
Zero Cost Solution to Recover Utility Costs
When a community wants to recover utility and ancillary costs without investing in a submetering system, we offer Ratio Utility Billing (RUBS). With a RUBS program, the master utility bill is allocated to the residents using industry-wide formulas that are based upon square footage and/or occupancy. RUBS can be implemented for utilities including water, sewer, electric, gas and trash. In most cases, our low monthly service fee is passed to the resident. Combined with vacant cost recovery (VCR), we are your partner in recovering utility costs.
Benefits of Using Ratio Utility Billing
- Zero capital investment
- Reduce operating costs
- Encourages conservation
Forbes article on RUBS (April, 2020)
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MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS
CORPORATE HEADQUARTERS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968
Resident Services
P.O. Box 86229
San Diego, CA 92138-6229
ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968
SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
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CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820
THINKING GREEN TO KEEP OUR PLANET BLUE
Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE