Account Management

Our account management utility experts utilize real time reporting to monitor community performance and provide customized solutions.

Software Integration & Payment Processing

We integrate with most property management software programs for on-site utility collection and automated invoice processing and payments.

Payment Processing & Collections

Multifamily Utility Company offers bilingual customer service during extended business hours. In addition to resident payment processing, our internal collections team takes all possible measures to recover resident bills.

Ratio Utility Billing Systems (RUBS)

Zero Cost Solution to Recover Utility Costs

When a community wants to recover utility and ancillary costs without investing in a submetering system, we offer Ratio Utility Billing (RUBS). With a RUBS program, the master utility bill is allocated to the residents using industry-wide formulas that are based upon square footage and/or occupancy. RUBS can be implemented for utilities including water, sewer, electric, gas and trash. In most cases, our low monthly service fee is passed to the resident. Combined with vacant cost recovery (VCR), we are your partner in recovering utility costs.

Benefits of Using Ratio Utility Billing

Zero capital investment
Reduce operating costs
Encourages conservation

Forbes article on RUBS (April, 2020)

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NATIONAL UTILITY BILLING SERVICES

Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

CORPORATE HEADQUARTERS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968

Resident Services
P.O. Box 86229
San Diego, CA 92138-6229

ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
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CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820

THINKING GREEN TO KEEP OUR PLANET BLUE

Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE