Residents
Use the links below to manage your account or get in touch with your manager.
Frequently Asked Questions
Most of your questions can be answered here. If you still need assistance, please open a ticket.
Pay My Bill
Pay your bill, view your account balances, view your account history, and get copies of your bill.
If you use your mobile phone to pay your bill, please see these instructions.
Register for Ebill
Learn how to sign up for Ebill and Paperless Billing. Registrarse Para Ebill
Enroll in Autopay
Enroll in automated payment of your utility bill. No late fees! Como Registrarse Con Autopago
Support Center
Submit a question or support ticket to our dedicated team of customer support specialists.
Account Questions
Contact customer service for payment status, account changes, charges, and billing.
Preguntas
Estado del pago, cambie la cuenta, cargas, y preguntas de la cuenta.
How to Create Your Online Account
Need help creating your account? View our step-by-step guide.
Cómo crear una cuenta en línea
Contact Collections Dept
Call (800) 501-6820 or use the link below to email customer service.
usImportant Notice
- All payments submitted after 9:00PM PST will be applied to your utility account the following day.
- A late fee will be assessed to accounts not paid in full by the due date.
- For all E-CHECK payments your full name on the checking account is required.
- Please contact Customer Service if your payment has not posted as the banking rules may have changed.
- MUC is not responsible for bank fees due to duplicate payments initiated by the resident.
- Doxo is not affiliated with Multifamily Utility Company. Payments made through Doxo are not deposited to us directly. Resident payments are processed by mail. DOXO may suggest a reflected date, but we recommend you call our customer support to confirm we physically received your check to avoid late fees.
CORPORATE HEADQUARTERS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968
Resident Services
P.O. Box 86229
San Diego, CA 92138-6229
ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968
SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
GET A QUOTE
CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820
THINKING GREEN TO KEEP OUR PLANET BLUE
Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE