Pleasure Craft, Mega Yacht, Commercial, Yacht Club
Multifamily Utility Company offers code-compliant submetering systems for all types of marina projects. Whether your project requires submeters or is a certified LEED project we handle every aspect from system design and installation to maintenance and ongoing service.
We provide submetering services that include installation, reading and billing of equipment, and servicing of non-proprietary water, gas, and electric meter systems, and Automatic Meter Reading (AMR) systems from industry leading manufacturers. We are dedicated to the seamless transition from resident introduction/notification to installation to resident billing and collections.
With more than 20 years of experience in multifamily, condominium, commercial, new construction, mobile home, marina and military submetering systems, our knowledgeable equipment technicians ensure proper installation and maintenance and monitor your system performance – working with your site maintenance staff to correct common issues and minimize service costs.
Multifamily Utility Company is committed to being an industry leader in customer service. We offer extended hours of live support in both English and Spanish. This allows us to respond to and follow up with residents, community staff, management, and owners without delay. Service requests and questions are handled in a routine and detailed manner, allowing us to track, respond to, and resolve customer issues quickly and professionally.
Marina Submetering Products And Services
Multifamily Utility can provide Electric and Water wireless Submetering systems for any marina project. We work directly with the Architect, General Contractors, Owner and Management Companies to insure that when boat owners move in, the system is operational and billing can begin immediately.
We are a professional service company providing project management, equipment specification and supply. Most installations are completed by the project MEP subcontractor. Multifamily Utility will coordinate with local subcontractors through all phases of the installation giving the General Contractor a single point of contact.
From the project profile, a comprehensive checklist of items is prepared, for the technician during the site visit. This makes the visit efficient for the technician and site personnel. There are many factors that have to be taken into account for a proper installation to take place. Factors such as the construction of the docks, electric or water system layouts and master utility service proximities affect the system design.
Scope Of Work
Utilizing the data available, a scope of work is developed summarizing the objective of the project, the equipment and technology to be utilized and desired result. The design build scope of work is made specific yet flexible enough to deliver a quality product, based on client expectations and a valued price.
Bid documents include equipment specifications, installation guidelines, pricing and contract with terms. The documents outline site personnel and installation contractors’ responsibilities.
Professional installation is the result of proper planning, communication and execution. All aspects of the project are coordinated through the project administrator. This is done to establish a single point of contact and accountability. While installation work is taking place, a project manager will supervise in-house labor and to ensure that the highest quality of work.
Multifamily Utility is committed to a professional installation. As certified Project Management Professionals (PMP) we have the expertise and knowledge that is necessary to insure the quality of the installation.
Set-Up & Quality Control
Upon installation, the project administrator monitors equipment and installation. The project administrator maintains oversight 3 to 6 months to insure the project meets the project specification. They also coordinate with the installers and billing departments to address the accuracy of the meter reads and bills.
After installation, Multifamily Utility reviews the installation and billing information. The site is set-up consistent with the contracted agreement. After 3 to 6 months the project administrator transfers the site to the account manager. The account manager will become the single point of contact for all aspects of the site.
The account manager prepares monthly site performance reports. The accounting team will manually analyze the daily data on a monthly basis, to look for any possible anomalies. From the data, service work can be coordinated with onsite personnel and the service technicians, to address issues as they arise in a timely manner.
State-Of-The-Art, Web-Based Billing System
Multifamily Utility utilizes a state-of-the-art, web-based billing system. Boat owners will appreciate the benefits our system provides, including access to their account, in real-time, 24/7 via the web. Convenient online payment options via eCheck and credit card are also available to the owner through their online account.
24/7 Managers Access
Multifamily Utility’s management access allows site managers to view the utility consumption of each boat and/or slip, run reports and perform various functions via the web 24/7, in real time! Some of the key reports and functions the property manager has are:
- Monthly Consumption profiling: Allows you to view water and/or electricity consumption monthly for the entire marina or by each individual boat/slip.
- Monthly Billing: See what Multifamily Utility has billed each owner for. You can download a comprehensive report for the entire property or pull up individual copies of actual invoices from any current or past boat/slip.
- Aging Accounts Receivable: A comprehensive Accounts Receivable aging report.
- Over 95 Standard Reports: A variety of reports to meet your specific requirements.
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MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968
P.O. Box 86229
San Diego, CA 92138-6229
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968