Client Account Specialist

Location: San Diego, CA

Responsible to develop and manage business relationships with customers resulting in long-term client retention. Liaise between customers and internal teams, ensuring the delivery of timely and effective solutions according to customer needs and improving the entire customer experience.

Day-to-day activities include:

1. Building and maintaining relationships with clients and key personnel within customer companies.
2. Conducting business reviews to ensure clients are satisfied with their products and services.
3. Ensuring all new clients are setup and trained on our portal, including follow up training as needed.
4. Attending meetings with clients to build relationships with existing accounts as needed.
5. Achieving client relationship targets and KPI’s as set by the Department Manager and Director of Operations.
6. Working closely with Sales Executives.
7. Escalating and resolving areas of concern as raised by clients.
8. Carrying out client satisfaction surveys and reviews.
9. Monitoring company performance against service level agreements and flagging potential issues.
10. Updating the CRM per policy to ensure transparency throughout the organization.
11. Liaising with internal departments to ensure client needs are fulfilled effectively.

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Customer Service Representative

Location: San Diego, CA

The Customer Service Representative is comfortable with extensive telephone work with both inbound/outbound call routing and data entry in a structured call center. The ideal candidate will have prior customer service and call center experience, preferable in the Multifamily Utility Billing and Submetering Industry.

Duties of the Customer Service Representative

1. Answer inbound customer calls and respond promptly to customer emails and tickets
2. Handle and resolve customer complaints
3. Perform customer verification and record details of actions taken
4. Process payments, forms, applications, and requests
5. Maintain customer databases and follow up on customer interactions
6. Organize workflow to meet department timeframes
7. Communicate and coordinate with internal departments
8. Meet the departmental goals of timeliness and accuracy to maintain company standards
9. Evaluate effectiveness of and provide feedback on the efficiency of the payment processing

Qualifications and Experience

1. 1-2 years of Customer Service Experience Required
2. Experience with Microsoft Office Suite
3. Excellent written and oral presentation skills
4. Utility Billing work experience is a plus
5. Strong problem solving and trouble-shooting skills
6. Solid work ethic and high level of professional integrity
7. Excellent customer service skills
8. Highly-organized and detail-oriented
9. Able to multi-task and work effectively under pressure in both team setting and individually
10. Able to work both individually and in a team environment

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Billing Analyst

Location: San Diego, CA

Billing analysts are responsible and committed to generate utility billing for national clients, ensuring accurate and effective billing of all contracted services, including billing analysis, reporting, and resident invoicing using various resources and company specific software.

Day-to-day activities include:

1. Work closely with multiple teams to set up, and complete accurate and timely billing using a variety of tools and company specific software.
2. Support Account Management and Customer Service regarding billing questions and reporting needs
3. Create and maintain outstanding internal and external relationships through timely and informative communication and follow-through
4. Meet departmental goals of timeliness and accuracy to maintain company standards
5. Work both individually and in a team environments to complete objectives within the department and the organization

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Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: Florida

Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing throughout the United States.

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics/Salesforce a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: Northwest (Portland, Seattle, etc)

Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing throughout the United States.

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics/Salesforce a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: New England

Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing throughout the United States.

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics/Salesforce a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: Mountain (Phoenix or Denver)

Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing throughout the United States.

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics/Salesforce a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: Plains (Kansas City, Des Moines, Omaha or Minneapolis)

Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing throughout the United States.

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics/Salesforce a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: New York City

Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing throughout the United States.

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics/Salesforce a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

National Sales Manager – Manufactured Housing / Student Housing Markets

Location: Any

Multifamily Utility Company is a leading submetering and utility billing company that works to increase the conservation of water, electricity, and gas, while helping to increase revenue for multifamily housing (i.e. apartments, townhomes, marinas, mobile home parks).

Providing a wide range of products and services in utility submetering, utility management and utility conservation, Multifamily Utility is committed to delivering results that endure.

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows at both local and National Associations
• Expanding existing client base in the manufactured housing market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting

Requirements for this position include:

• Multifamily industry sales experience required – billing experience strongly preferred
• Experience in manufactured / student housing very desirable
• Submetering / Utility billing knowledge a plus
• 7+ years outside sales experience
• Bachelor’s Degree, or comparable work experience
• Strategic, high energy professional with a results-oriented track record of sales closing above quota
• Willing to travel up to 40% (local and regional)
• Excellent verbal and written communication skills
• Highly organized, with the ability to prioritize tasks and to manage time effectively
• Effective negotiator and innovative problem solver
• Self-motivated, possess a “can do” attitude
• Must have strong PC skills and experience with MS Office
• Experience using Microsoft Dynamics a plus

In addition to guidance and mentorship from experienced professionals and advisors, employees also receive competitive benefits including an optional medical/dental plan and a 401(K) plan.

To apply for this position, please send resumes to: rhemphill@multifamilyutility.com.

Multifamily Utility Company is an equal opportunity employer.

Apply Now

EDE/EDI Coordinator

Location: San Diego, CA

San Diego based, fast growing, Utility Billing Company has an opening for an EDE/EDI Coordinator. The EDE/EDI Coordinator will be a liaison for overseeing and facilitating the onboarding process for various clients’ property management software to establish interfaces with our billing/webservice software/provider.

The ideal candidate will have experience as follows:

• Property management software YARDI, MRI, OneSite, and other platforms.
• General understanding of API methods built into most property management software.
• Prior project, program management background and proven EDE/EDI project implementation experience is desired.
• BA degree in Business Administration, Computer and Technology or related discipline preferred. Experience or certificate in Project Management a plus.
• Advanced spreadsheet / Excel skills; Ability to generate dashboards, tools, and reports required.

Apply Now