Customer Service Representative

Location: San Diego, CA

The Customer Service Representative is comfortable with extensive telephone work with both inbound/outbound call routing and data entry in a structured call center. The ideal candidate will have prior customer service and call center experience, preferable in the Multifamily Utility Billing and Submetering Industry.

Duties of the Customer Service Representative

1. Answer inbound customer calls and respond promptly to customer emails and tickets
2. Handle and resolve customer complaints
3. Perform customer verification and record details of actions taken
4. Process payments, forms, applications, and requests
5. Maintain customer databases and follow up on customer interactions
6. Organize workflow to meet department timeframes
7. Communicate and coordinate with internal departments
8. Meet the departmental goals of timeliness and accuracy to maintain company standards
9. Evaluate effectiveness of and provide feedback on the efficiency of the payment processing

Qualifications and Experience

1. 1-2 years of Customer Service Experience Required
2. Experience with Microsoft Office Suite
3. Excellent written and oral presentation skills
4. Utility Billing work experience is a plus
5. Strong problem solving and trouble-shooting skills
6. Solid work ethic and high level of professional integrity
7. Excellent customer service skills
8. Highly-organized and detail-oriented
9. Able to multi-task and work effectively under pressure in both team setting and individually
10. Able to work both individually and in a team environment

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Regional Sales Manager – Multifamily Submetering / Utility Billing

Location: Northwest (Portland, Seattle, etc)

The opportunity:

• Uncapped commission structure
• Industry Competitive Salaries
• Comprehensive Benefits Structure
• President’s Clubs in Exotic Locals
• Large Territories
• Outstanding Career growth
• Access to current industry databases
• Warm leads provided
• We attend most Regional and National Tradeshows
• Team -oriented Culture
• Privately held and run by Founder

Does this describe you?

• Track record of sales success in the multifamily industry
• Multiple Presidents Club qualifier
• Consultative salesperson who listens and solves problems.
• Superior communications skills-written and oral.
• Comfortable presenting technical and financial solutions
• Strong network of multifamily executives.
• Minimum of 5 years of sales experience.
• Bachelor’s degree or relevant industry experience
• Bonus: You are a current or recent member of industry associations.
• Travel requirements 60%
• Adept at CRM use
• Microsoft Suite competency
• Comfortable working from Home office

Typical duties for this position would include:

• Identifying and qualifying new account opportunities through professional, dedicated prospecting and cold-calling
• Represent company at trade shows and regional or national associations
• Expanding existing client base in the market
• Support potential customer inquiries, needs and concerns
• Train customers and other personnel in the company’s products, and services
• Meet sales objectives and supply monthly/quarterly forecasting
• Presenting company professionally at local, regional, and national conferences and trade shows

About Multifamily Utility Company:

• Fast-growing utility billing company with nationwide reach, offices in San Diego, Atlanta, and Oahu
• We specialize in metering and utility allocation for apartments, condominiums, commercial buildings, new construction, student housing, military housing, and mobile home communities
• We are proud to have 99% customer satisfaction
• Inc 500 Fastest Growing List
• Privately held and run by well-respected founder
• Comprehensive benefits structure

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