Employment and Career Opportunities | Multifamily Utility Company

Why Work for Multifamily Utility Company?

Multifamily Utility Company provides opportunities for individuals committed to career development and growth. We are growing and interested in attracting persons who are serious about professional development and are looking for opportunities to grow their careers! We have been on the Inc 5000 Fastest Growing Company List for six straight years. 

Multifamily Utility Company is an Employer of Choice for:

  • Robust benefits package
  • Unparalleled workforce
  • Strong values-based culture
  • Work that makes an impact
  • Strong, sustained business performance

Multifamily Utility Company, Inc. is an Equal Opportunity Employer.

Open Positions (Click to View)

Customer Service Representative

Location: San Diego, CA

The Customer Service Representative is comfortable with extensive telephone work with both inbound/outbound call routing and data entry in a structured call center. The ideal candidate will have prior customer service and call center experience, preferable in the Multifamily Utility Billing and Submetering Industry.

Duties of the Customer Service Representative

  1. Answer inbound customer calls and respond promptly to customer emails and tickets
  2. Handle and resolve customer complaints
  3. Perform customer verification and record details of actions taken
  4. Process payments, forms, applications, and requests
  5. Maintain customer databases and follow up on customer interactions
  6. Organize workflow to meet department timeframes
  7. Communicate and coordinate with internal departments
  8. Meet the departmental goals of timeliness and accuracy to maintain company standards
  9. Evaluate the effectiveness of and provide feedback on the efficiency of the payment processing

Qualifications and Experience

  1. 1-2 years of Customer Service Experience Required
  2. Experience with Microsoft Office Suite
  3. Excellent written and oral presentation skills
  4. Utility Billing work experience is a plus
  5. Strong problem solving and troubleshooting skills
  6. Solid work ethic and high level of professional integrity
  7. Excellent customer service skills
  8. Highly-organized and detail-oriented
  9. Able to multi-task and work effectively under pressure in both team setting and individually
  10. Able to work both individually and in a team environment

Apply Now

MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS

national submetering and billing

NATIONAL UTILITY BILLING SERVICES

Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

CORPORATE HEADQUARTERS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968

Resident Services
P.O. Box 86229
San Diego, CA 92138-6229

ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
GET A QUOTE

CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820

THINKING GREEN TO KEEP OUR PLANET BLUE

Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE