Customer Service Representative

Location: San Diego, CA

The Customer Service Representative is comfortable with extensive telephone work with both inbound/outbound call routing and data entry in a structured call center. The ideal candidate will have prior customer service and call center experience, preferable in the Multifamily Utility Billing and Submetering Industry.

Duties of the Customer Service Representative

1. Answer inbound customer calls and respond promptly to customer emails and tickets
2. Handle and resolve customer complaints
3. Perform customer verification and record details of actions taken
4. Process payments, forms, applications, and requests
5. Maintain customer databases and follow up on customer interactions
6. Organize workflow to meet department timeframes
7. Communicate and coordinate with internal departments
8. Meet the departmental goals of timeliness and accuracy to maintain company standards
9. Evaluate the effectiveness of and provide feedback on the efficiency of the payment processing

Qualifications and Experience

1. 1-2 years of Customer Service Experience Required
2. Experience with Microsoft Office Suite
3. Excellent written and oral presentation skills
4. Utility Billing work experience is a plus
5. Strong problem solving and troubleshooting skills
6. Solid work ethic and high level of professional integrity
7. Excellent customer service skills
8. Highly-organized and detail-oriented
9. Able to multi-task and work effectively under pressure in both team setting and individually
10. Able to work both individually and in a team environment

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