Multifamily Utility Billing

Residents: Need Support?

The fastest way to have questions answered about your utility bill is to press the button below.

Please note, our offices will be closed on November 24th and 25th for Thanksgiving. Click the button below if you have questions about your utility bill and we’ll get back to you during the next business day.

Click Here for Resident Support

We help multifamily property owners recover utility costs, increase net operating income (NOI), reduce operating expenses, and maintain a low carbon footprint.

Get Started Today. Call 1-800-266-0968

Learn More About Our Customized Programs For Your Multifamily Community

Submetering

The ultimate utility expense recovery solution. Our quality submeters have a fast ROI and a long life. We only use the highest quality products and we will design, install, and maintain your submetering system. Read more

Ratio Utility Billing Systems

Benefits of Using Ratio Utility Billing include zero capital investment, reduce operating costs, and encourages conservation. Read more

Vacant Cost Recovery

With Vacant Cost Recovery (VCR), the property will never have to pay for an occupied unit’s utility costs. VCR is a solution Multifamily Utility Company offers to help the property recover utility costs of occupied units. Read more

Convergent Billing

Multiple bills can confuse residents, so when a property chooses Convergent Billing they have a higher probability of collecting payment. Read more

Utility Expense Management

Avoid late fees and shutoffs, micromanaging master utility bills, and monitoring rates with our comprehensive utility expense management program. Read more

Utility Benchmarking

Required for green loans and California properties, utility benchmarking is the process of tracking, analyzing, and reporting the costs and consumption associated with a property. Read more

Our utility experts work with multifamily owners to customize a program that works for you and your residents. In many cases, your out-of-pocket will be nothing. Have a free consultation with one of our experts to discuss the regulations in your area, your options, and how much utility expense you can recover.

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Recover the Cost and Bill Back for Utilities

Water

Conservation of this precious resource protects the environment and reduces your monthly expenses. Submeters allow residents to understand, and therefore control, their usage. Learn our top tips for water conservation.

Water submetering provides many important benefits:

Cost savings (link to new page with hard dollar examples)
Increased property value
Early detection of leaks/waste
Reduced carbon footprint
Environmental conservation
Resident satisfaction

Gas

Gas submetering helps reduce utility expenses and increase safety of properties. Submetering is fair to residents and encourages them to manage their utilization. It’s hard to conserve if you don’t see the bill. Learn our top tips for gas conservation.

Electric

Submetering electric can dramatically reduce utility utilization in areas with a heavy air conditioning demand. Learn our top tips for electricity conservation.

Are you Ready to Increase your Net Operating Income?

Six Consecutive Years on the Inc 5000 Fastest Growing Companies List

Multifamily Utility Company Customer Testimonials

An obvious trend has emerged now that residents are responsible for their own utility bills. Before the days of submetering, it was not uncommon to see windows open or hear air conditioners running in the middle of winter with heaters going full blast. It was a way to cool down the apartment, but now that residents are responsible for their own bills, they tend to just turn down the heat.

Client From Columbus, OH

Multifamily Utility Company has done an excellent job with our properties. They are very professional and have seamlessly transitioned many of our apartment buildings to the Ratio Utility Billing program, as well as setting up online automated meter reading and billing with our newer properties. I would recommend them to small and large property owners alike.

Client From San Diego, CA

We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 apartment homes with an average water bill of $7,000 per month, we can add up to $6,000 or more per month to the bottom line. At a 9 percent capitalization rate, that equates to a property value increase of $800,000

Client From Tampa, FL

Proud Member of the National Apartment Association

Join us at 2021 Apartmentalize in booth #607. Use our promo code EXHGUEST2021 for $25 off registration.

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NATIONAL UTILITY BILLING SERVICES

Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

CORPORATE HEADQUARTERS
P.O. Box 86531
San Diego, CA 92138-6531
Email | (800) 266-0968

Resident Services
P.O. Box 86229
San Diego, CA 92138-6229

ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
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CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820

THINKING GREEN TO KEEP OUR PLANET BLUE

Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE